Terms of service.
Orders and Contract
Your order for goods is accepted and a contract is formed between Walters (1989) Ltd and you when we print the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Walters (1989) Ltd, nor at the point in time that you receive an email from Walters (1989) Ltd acknowledging receipt of your order. Until the goods are printed the order may not be accepted by Walters (1989) Ltd, or may be cancelled by you.
For security reasons, we may restrict the volumes of certain items to be sold in any one transaction.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service.
You must inform us of your wish to cancel in writing either by letter, email or by using the contact us form on the website within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them.
You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £25 to cover the cost of our investigating the position.
We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section.
Delivery Charges
Our standard courier delivery charge is £0 per order.
If you choose to do a large order, depending on weight etc you may be required to an additional charge - however, we will contact you to advise of this.
Over our busy periods, our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Returns
You may return most items in a new and unused condition. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund (ie insufficient postage paid for return).
Ways to Pay
See below for all the methods we accept for payment of purchases from Walters (1989) Ltd.
All major credit and debit cards
Prices
UK, EU and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling.
Colour of reproduction
Walters (1989) Ltd take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Law
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.